Monitoring

We Watch Your Network 24/7

Today, keeping your business profitable means keeping your network up and running 24/7. According to USA Today, American companies lost an estimated $100 billion due to network outages in 1999 alone. We're doing something about it.

Using a wide variety of resources, iON Solutions will keep a constant eye on your network and alert you if your server/network becomes unresponsive for any reason.

Ping/ICMP Monitoring Service

The ping command sends an ICMP echo request to a target name or IP address, helping you verify IP-level connectivity. This is useful for ensuring the integrity of routers, firewalls and multiple Internet-appliance devices and is an important component of your remote network-monitoring services.

Web Service

Our HTTP monitoring service can replicate one or more end-client requests and monitor Web Services for availability and proper content.

SMTP Monitoring Service

Simple Mail Transfer Protocol (SMTP) is the Internet protocol for electronic-mail delivery. Most mail servers use this protocol to deliver and receive e-mail. iON monitors the SMTP server by connecting to the specified mail server and initiating an SMTP handshake. If a remote server does not respond or is unavailable, you will receive an alert.

Post Office Protocol Version 3 (POP3) Monitoring Service

To monitor POP3 servers, iON uses a protocol similar to checking e-mail. We can even connect to mail servers (POP3 servers) and log on with a user name and password you provide. iON uses the same protocol to monitor your POP3 servers.

File Transfer Protocol (FTP) Monitoring Service

Our network-monitoring service connects to a specified FTP server and verifies that it is up via the FTP port. If we detect a problem at any point in the process, iON will alert you.

Domain-Name Servers (DNS) Monitoring Service

Domain-name servers are used to translate domain names to IP addresses. If the DNS server that supports your organization is down, multiple services such as mail servers, Web sites, and proxy servers may be unavailable to the outside world. We test DNS servers by querying a specified server to resolve a specific Internet address. If the DNS server is unable to resolve the address or is unavailable, iON will send you an alert.

Port Monitoring Service

This options allows you to monitor Internet services other than those listed above. Our agents will try to connect to the specified server on the specified port to see if the remote computer accepts connections on this port. If the connection is not accepted, the service is probably down, and we will send you an alert.

UDP Monitoring Service

UDP packets are delivered just like IP packets. UDP is useful when TCP would be too complex, too slow, or just unnecessary. iON can test UDP servers' availability by sending packets to a specified port and receiving a response. If no response is received, you will be alerted.

Server Temperature Monitoring Service

This service requires third-party hardware (refer to www.sensatronics.com for details). Once a TempTrax device is installed, iON can monitor temperatures remotely and notify you if they rise or fall beyond specified ranges.

Custom Script Monitoring Service

This option is used when a custom solution needs to be provided to satisfy network-monitoring requirements for a remote system. It is also used if the protocols mentioned above cannot deliver the needed level of monitoring. This option is useful when a customized and very specific sequence of monitoring events and actions needs to take place. Please contact us for this option.